Edition 143 - April 2008

MAKING ONLINE ASSESSMENT WORK BETTER
Online assessment can now perform tricks its forefathers would not have imagined.  Are you in the loop with the latest benefits online assessment can deliver?

SOME NEW THOUGHTS ON TEAM BUILDING
Love it or hate it, most of us are part of a team.  Each day we grapple with the complex and sometimes opposing dynamics of our team mates.  What are the latest thoughts on building and maintaining successful teams

FIRST CALL RESOLUTION
The worm has turned.  Call centre industry trends indicate a shift away from the pure metrics of call centre operation to the qualitative factors that impact on first call resolution.

PROFILE: TREVOR STILES, AUSTRALIA POST
Trevor is a procurement manager with a background in direct marketing. He loves the variety his job brings and its positive effect on Australia Post’s bottom line.

WHY THEIR HEALTH IS YOUR BUSINESS
For a long time, paid health insurance has been considered one of the ‘perks of the job’ offered to top-tier executives. But isn’t it time that we started to consider the provision of health cover as being as much as an employer benefit as it is an employee benefit?