Edition 144
Employee inductions that keep staff with you longer
First impressions are very important, especially with the employee induction process. What can managers do to enhance the experience and get long term loyalty from employees?
You wouldn’t throw a party without sending invitations and planning the catering. Or construct a building without architectural drawings and the laying of foundations. And you can’t run a business without rigorous business planning.
Getting the call centre spot on – how hard is it?
The competing forces of cost versus quality are a challenge for every business. In call centres, how can managers achieve the perfect balance? Satisfied customers and optimum efficiency are not mutually exclusive.
As Head of Customer Relations at BT, Jason Flanagan provides leadership support and guidance by setting out strategic direction and targets, communicating openly and focusing on the three key areas of the business - people, customers and business targets.
Outsourcing & Consulting Group Webinar Series
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"Understanding the Multi-Generational Workforce"
What do a college graduate and a 60+ soon-to-be-retired worker have in common? The similarities might just surprise you.
Join us for an insightful discussion of how multi generational diversity impacts talent acquisition and workforce management. With four, possibly five generations soon to be engaged in the workforce simultaneously, employers must understand the values, behaviors, driving needs and value of each group.
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