Edition 142 - March 2008

EXPAND YOUR REACH – KELLY JOB EXPO 
Don't miss this opportunity to promote your employment opportunities to a captive audience of over 22,000 visiting the 10 day virtual Kelly Job Expo from 28 March to 7 April.

ARE WORKERS PREPARING FOR RETIREMENT?
How many years of work do you have before retirement?  Will you have enough money to retire when you want to?  We have a rapidly ageing workforce.  Some workers are preparing for retirement and some will find they are forced to continue working.

TECHNOLOGY WITHOUT TRAINING DECREASES CUSTOMER SATISFACTION
Call centre technology has catapulted over the last decade.  But technology on its own does not guarantee customer satisfaction.  What is the missing ingredient?  Full spectrum customer service training.

PROFILE; KAROLINA FERENC, PRDnationwide WHITSUNDAY
As the HR manager for a very large real estate company, Karolina Ferenc puts great importance on trust and respect. She believes very strongly thatto provide a happy, healthy and stimulating environment where people perform at their best, trust and respect are essential. 

PRODUCTIVITY, PERFORMANCE & PROFITS - EMPLOYEE HEALTH & THE 3P'S  
When employers invest in the health of their Human Capital everyone wins. A new movement called Health and Productivity Management (HPM) is gaining considerable momentum worldwide providing exciting opportunities for Australian businesses.

NEW ON THE OHS CENTRE- VALUE OF A SAFETY COMMITTEE
Companies can’t afford to have a ‘what will it cost?’ attitude towards safety.  They need to ensure everyone has workplace safety top of mind because it is too important for petty squabbles over money.

HRO HUB - 2008 WEBINAR SERIES ON THE 7 DEADLY SINS OF HR IN GLOBALISATION
To stay ahead of the game, what are the 7 things HR professionals should do when faced with globalisation that challenges their effectiveness and how can you overcome these challenges?